ZhiDa — AI customer service for modern support teams

ZhiDa is an AI customer service platform for businesses that need fast, controlled replies across websites, support tools, and internal systems. It combines rules, knowledge retrieval, and LLM responses in one support engine.

Teams use ZhiDa to automate repetitive pre-sales and after-sales questions, keep answers consistent across channels, and reduce manual workload without losing control over reply quality.

Plans start at $9 per month, with Pro and Enterprise tiers for production rollout, larger support volume, and private deployment needs.

Rules, retrieval, and LLMs in one support engine

Launch AI support in minutes Keep every answer grounded

Set up rules, connect your knowledge, and let ZhiDa handle repetitive support across web, chat, and internal systems—without giving up control.

Start free arrow_forward
3step
Complete the customer service system online
7x24
Automatically respond to user inquiries
99%
Answer accuracy
0
Deployment threshold

One support engine for every channel

Connect your website, help desk, and internal systems through plug-ins and APIs. ZhiDa reuses the same rules, knowledge, and response logic everywhere.

support_agent

Plug into the tools you already use

Add AI replies inside the support tools your team already uses—without rebuilding the whole workflow.

storefront

Connect business data through APIs

Use standard APIs to connect CRM, ticketing, membership, or order data so ZhiDa can answer with the right business context.

corporate_fare

Keep support logic consistent everywhere

Manage rules, knowledge, and prompts in one place so customers do not get different answers just because they asked in a different channel.

Start with one workflow. Scale from there.

Run a pilot first. Move into production when the workflow, answer quality, and handoff model are proven.

Starter

For small teams validating one support workflow.

$9 /month
  • check 50 keyword rules
  • check 50 knowledge base rules
  • check 600 AI automatic replies
  • check 3000 keyword replies
  • check Knowledge base answers are limited to 100 characters
Choose Starter
Recommended choice

Pro

For teams ready to run AI support in production across core channels.

$29 /month
  • check 200 keyword rules
  • check 200 knowledge base rules
  • check 3000 times AI automatic reply
  • check 12,000 keyword replies
  • check Knowledge base answers are limited to 200 characters
Choose Pro

Enterprise

For higher volume, stronger governance, and private deployment needs.

$99 /month
  • check 1000 keyword rules
  • check 1000 knowledge base rules
  • check 20,000 AI replies
  • check 60,000 keyword replies
  • check Knowledge base answers are limited to 300 characters
Choose Enterprise

Questions teams ask before launch

We don't have an engineering team. Can we still launch?

expand_more

Yes. Most teams can configure rules, upload a knowledge base, and launch through a plug-in or API path without rebuilding their support stack.

How do you keep AI from making things up?

expand_more

ZhiDa combines keyword rules, knowledge constraints, and prompt boundaries. When a question falls outside scope, it can answer conservatively or hand off to a human instead of improvising.

How do you handle security and compliance?

expand_more

Each workspace keeps its own knowledge base and logs. ZhiDa supports permissions, auditability, and private deployment options for teams with stricter security requirements.

Put AI on repetitive support first

Start with the questions your team answers every day. Keep human agents focused on exceptions, escalations, and revenue-critical conversations.

Start free